Help Center

How can we help?

Most questions about a specific trip are answered fastest inside the app, where your ride details are already attached. Open Profile → Help & Support, or pick a topic below.

Booking a ride

• Add a stop: on the confirm screen, tap Add stop. You can add up to three, and the fare updates before you book.
• Change your pickup: tap the pickup field and drag the map pin, or search for a landmark.
• Save Home and Work: from the search screen, so they are one tap away next time.

Your captain

• Call them: use the call button on the trip screen. Numbers are masked, so neither side sees the other's real number.
• They cannot find you: share a landmark on the call, or move to the pin shown on their map.
• They did not arrive: cancel and rebook. Cancellations are free when the Captain is at fault.

Fares and payments

• See the breakdown: every completed trip has an itemised receipt in My Rides.
• Charged the wrong amount: open the trip, tap Help, and raise a ticket. See the Refund & Cancellation Policy.
• Add money: Wallet → Add money. Wallet refunds are instant.

Safety

For anything urgent, use SOS on the ride screen, or call 112. See the Safety Center for what we have in place.

Lost something?

Open the trip in My Rides and raise a ticket within 48 hours. We will help you contact the Captain, though Luvitor is not responsible for items left in a vehicle.

Still stuck?

Helpline	7996665010 [24 × 7]
Email	support@luvitor.com
In-app	Profile → Help & Support → Raise a ticket

We acknowledge every ticket within 48 hours. Safety issues jump the queue.