Get in touch
The fastest route for anything about a trip is the Help section inside the app, which already knows your ride details. For everything else, use the contacts below.
Riders and captains
| Helpline | 1800-274-5300 — [Mon–Sun, 24 × 7] |
|---|---|
| support@luvitor.com | |
| In-app | Profile → Help & Support → Raise a ticket |
Safety emergencies
If you are in immediate danger, call 112 first. Then use the SOS button on the ride screen, which alerts our safety team and your emergency contacts with your live location. Our safety line is [number].
Grievance Officer
In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021:
| Name | RADHEY VISHNOI |
|---|---|
| Designation | Grievance Officer, Luvitor |
| grievance@luvitor.com | |
| Address | 56-A Street, Dak Shani Bhag, Ganesh Nagar, Sangriya, Jodhpur, Rajasthan 342013, India |
| Hours | [Mon–Sat, 10 AM – 6 PM IST] |
Complaints are acknowledged within 48 hours and resolved within [15–30] days. Safety complaints are prioritised. You may also contact the National Consumer Helpline on 1915.
Other enquiries
- Partnerships: partner@luvitor.com
- Press: media@luvitor.com
- Careers: info@luvitor.com
- Privacy requests: support@luvitor.com
Registered office
Luvitor Transportation Services Pvt. Ltd.
56-A Street, Dak Shani Bhag, Ganesh Nagar
Sangriya, Jodhpur
Rajasthan 342013
India
Last updated 10 October 2026