About the Role
Join LUVITOR Transportation Services Pvt. Ltd. as a Customer Support Executive and assist captains and riders with their queries and service issues in accordance with company policies. This remote / work-from-home role requires 8 working hours per day. Two shifts are available: day and night. Employees will work the shift assigned by the company.
The role includes attending incoming support calls, following up with captains to complete their profiles and onboarding, and encouraging captains to stay online and available for rides.
The company will provide a SIM card for official work. Incoming support calls routed through the company's toll-free number must be attended on this SIM during the assigned shift. Incoming calls from other numbers must not be attended on this SIM. Outgoing calls using the company SIM are permitted only for company-related work.
Candidates must communicate clearly in Hindi and English, listen patiently and provide professional support. Candidates who have passed Class 12 are eligible; graduation is not mandatory.
The role includes attending incoming support calls, following up with captains to complete their profiles and onboarding, and encouraging captains to stay online and available for rides.
The company will provide a SIM card for official work. Incoming support calls routed through the company's toll-free number must be attended on this SIM during the assigned shift. Incoming calls from other numbers must not be attended on this SIM. Outgoing calls using the company SIM are permitted only for company-related work.
Candidates must communicate clearly in Hindi and English, listen patiently and provide professional support. Candidates who have passed Class 12 are eligible; graduation is not mandatory.
Responsibilities
- Attend incoming calls from captains and riders routed through the company's toll-free number during the assigned shift.
- Understand and resolve ride, booking, app and service issues in accordance with company policies and approved procedures.
- Follow up with captains to complete profile details, pending documents and onboarding requirements.
- Regularly follow up with captains and encourage them to stay online and available to accept rides.
- Record support requests, complaints, follow-ups and resolutions accurately in the company system.
- Escalate unresolved, urgent or safety-related issues to the appropriate team as per company policy.
- Use the company-provided SIM for official work only. Attend only incoming calls routed through the company's toll-free number; do not attend incoming calls from other numbers on this SIM.
- Use the company SIM for outgoing calls only for company-related work.
- Complete 8 working hours per day in the assigned day or night shift and provide clear handover updates where required.
Requirements
- Minimum qualification: 12th pass; graduation is not mandatory.
- Minimum 1 year of relevant professional experience.
- Ability to speak and understand both Hindi and English.
- Patient listening, polite communication and a helpful attitude.
- Basic computer, typing and record-keeping skills.
- Ability to handle captain and rider queries and follow company support policies.
- Availability for 8 working hours per day in the assigned day or night shift.
- Ability to make regular captain onboarding and online-availability follow-up calls.
- Willingness to follow the company's SIM usage and call-handling rules.
Qualification
Minimum 12th pass; graduation is not mandatory